The following reasons are covered by our 30-day FULL Refund/ FREE Replacement Policy. If you are offered a refund or a replacement order, there will be no need to return the received item since our products are customized.
Item received is different from the description or the
product customization
information.
Item received is defective/damaged/
broken/does
not work
properly.
Incorrect or
mismatched size.
Lost/missing
items.
The following reasons are NOT covered by our 30-day Refund & Replacement Policy, and we are not liable for these issues. Additionally, please allow for differences of up to 20% between advertised images and the actual item due to lighting during photo shoots or variations in monitor displays.
Provide video/ photos of the defective product you received and the package's cover including the detailed shipping label to best assist you.
Get Refund or Replacement after we received your ticket.
If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:
Our Loyalty Program has come back after the system maintenance progress. We have updated our system to ensure the program works better and we are so sorry for any inconvenience this has caused.
To express our sincere thanks for your trust as well as your patience, we would love to send 500 points for you to use in your future purchase. The points will be added automatically to your account.
Thank you for being our treasured customers!
