Free Shipping for all U.S. orders over $50

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Reward

Our Reward is Currently Under Maintenance

We will be back soon Trending Custom
Free Shipping

Free Shipping

Free Standard Shipping is automatically applied when:

  • After applying any available discount code, the subtotal of items is over $50 USD
  • Limited time offer, valid until October 15, 2022. After the offer expires, the Free Shipping offer will be available for orders over $70
  • Shipping address is in the US
  • Free Shipping is not applied for Canvas, Poster, Metal Sign, Doormat

Delivery Time

Please note that the delivery time depends on the destination. Normally, the average delivery time for Standard Shipping is 5 to 10 business days.

Once the order is shipped, we will send an email with the tracking number so you can follow your order until it arrives safely.

Terms & Conditions

Offers can still be combined with other offers that provide a discount. Terms of offer are subject to change without notice.

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REPLACEMENT & REFUND

More than anything we want you to be happy with your purchase! If something doesn’t look or feel right, please email us at support@trendingcustom.com  or our contact form https://contact.trendingcustom.com/ and we’ll make it right!

1. Defective/ Damaged items

     1.1 Timeframe

Please be reminded that:

  • Our policy for these cases lasts 30 days for replacement/refund requests only. If 30 days have gone by since the delivery day, unfortunately, we can’t offer you a replacement or refund.
  • We do not have policies regarding the return of an item. For a refund or replacement, you do not need to return the defective item you received.

     1.2 Eligibility

Due to hygiene reasons and the fact that our products are customized, we do not exchange or issue a full refund unless an item you received has a major problem. This is when the item is:

  • Significantly different from the description or the preview shown to you;
  • Damaged due to the fault of our factory or the carrier;
  • Not what you ordered;

    Please be noted that with other cases (not mentioned above) we only offer a partial refund (excluding the shipping fee). Besides, please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may be slightly different from the actual item in terms of color due to the lighting during photo shooting or the monitor's display.

         1.3 How to file a claim

    To file a claim, please send us an email to support@trendingcustom.com or our contact form https://contact.trendingcustom.com/ and include the following information (this is a must):

    • Order number
    • Video/ photo of the defective product
    • If your claim is in regards to a printing error, please include photographs of the error.
    • If your claim is in regards to the sizing issue, please include a measuring tape, stick, or ruler in the photographs of affected garments. Example:
             
      • If some of your items are missing, please provide us images of the item you received and the detailed shipping label

      Our support team will review the photos/videos of the defective item you’ve sent. If your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).

           1.4 Note

      We typically DO NOT accept refunds or replacements due to customer's mistakes such as:

      • Incorrect selection of sizes, designs, colors, etc.
      • Failing to preview the design carefully to see if it's well set (as all of our printing files are automatically generated exactly as same as the preview on our website). 

      So please review your order carefully before you check out to ensure your order is correct.

      2. Lost/ Missing items

      • Please be reminded that our policy for these cases lasts 120 days for replacement/refund requests only. If 120 days have gone by since your purchase, unfortunately, we can’t offer you a replacement or refund as we no longer can track your order.
      • If your order hasn’t been updated for more than 14 days (domestic orders) and more than 21 days (international orders), you do have the right to request a replacement or refund for that order. To file a claim, please send us an email to support@trendingcustom.com or our contact form https://contact.trendingcustom.com/ including the order number (this is a must).
      • Note: We typically DO NOT accept refunds or replacements due to customers’ mistakes such as providing an incorrect or incomplete address. So please check your address carefully before you check out.

      3. Replacement/ Refund process

      • As our products are customized, we don’t accept return items, you can donate, keep or dispose of them at your convenience. Your replacement follows the same timeframe as the normal order. You can check the shipping policy here: https://trendingcustom.com/pages/shipping-policy.
      • Regarding refund, you will receive a refund confirmation when we finish the process. After that, please kindly wait for about 7-10 days to get your money back into your account (depending on various banks).

      Please be informed that placing an order means that you accept all the terms mentioned above.

       

       



         

        <p>ONLY TODAY: A SECRET DISCOUNT FOR YOU</p>
        gift-point-reward

        Our Loyalty Program has come back after the system maintenance progress. We have updated our system to ensure the program works better and we are so sorry for any inconvenience this has caused.

        To express our sincere thanks for your trust as well as your patience, we would love to send 500 points for you to use in your future purchase. The points will be added automatically to your account.

        Thank you for being our treasured customers!