Our Reward is Currently Under Maintenance
More than anything we want you to be happy with your purchase! If something doesn’t look or feel right, please email us at email@example.com or our contact form https://contact.trendingcustom.com/ and we’ll make it right!
Please be reminded that:
Due to hygiene reasons and the fact that our products are customized, we do not exchange or issue a full refund unless an item you received has a major problem. This is when the item is:
Please be noted that with other cases (not mentioned above) we only offer a partial refund (excluding the shipping fee). Besides, please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may be slightly different from the actual item in terms of color due to the lighting during photo shooting or the monitor's display.
To file a claim, please send us an email to firstname.lastname@example.org or our contact form https://contact.trendingcustom.com/ and include the following information (this is a must):
Our support team will review the photos/videos of the defective item you’ve sent. If your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).
We typically DO NOT accept refunds or replacements due to customer's mistakes such as:
So please review your order carefully before you check out to ensure your order is correct.
Please be informed that placing an order means that you accept all the terms mentioned above.
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Our Loyalty Program has come back after the system maintenance progress. We have updated our system to ensure the program works better and we are so sorry for any inconvenience this has caused.
To express our sincere thanks for your trust as well as your patience, we would love to send 500 points for you to use in your future purchase. The points will be added automatically to your account.
Thank you for being our treasured customers!
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Please check your new email to activate the account.
If you have not received the activate email, please check your “Spam” or “Bulk Email” folder.