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Tracking FAQ

Your order is only eligible to be modified or cancelled within 02 hours of placing the order. After that time, to ensure your order arrives on time, your order is locked for processing and can no longer be cancelled or modified.

All items are made-to-order. This means that when you place your order, we print that item just for you, one at a time for the best quality! Orders typically ship within 2-15 business days. Shipping times vary based on the product and destination. You can track your package's delivery progress at any time from this area by clicking the “View Detail” button for each item.

Your order number can be found at the top of your confirmation email. Please check your inbox, including your spam folder, for your confirmation email. If you still cannot locate your confirmation email, complete the form below.

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Our Loyalty Program has come back after the system maintenance progress. We have updated our system to ensure the program works better and we are so sorry for any inconvenience this has caused.

To express our sincere thanks for your trust as well as your patience, we would love to send 500 points for you to use in your future purchase. The points will be added automatically to your account.

Thank you for being our treasured customers!