Frequently Asked Questions

Option 1:
- Go to "Track order" page on the Trending Custom website.
- Fill in your order number and email address
- Click “Track my order” to review all details including preview, shipping address, tracking number, and estimated delivery date

Option 2
- Sign in to your account
- Access “My account” then visit My orders to see all your orders
- Enter your order number you want to search to review order’s details.

Option 3:
- You can track your order through the shipping confirmation email. Please check your inbox, including your spam folder, for your confirmation email.

You should receive an email with order confirmation shortly after completing your purchase. 

If it does not exist in your inbox, please kindly check the spam folder of the correct email address associated with your order. Sometimes our email is flagged incorrectly, leading it to go to your spam box. You can open our email, mark it as important and flag it as “Not spam” to avoid the same issue happening again. Also, please add the email support@trendingcustom.com to your contact list in your account so that our emails would go through afterwards.

In case you can not find your order confirmation email in your junk box, please feel free to let us know via our contact form, we would be delighted to assist you further.

Orders typically arrive within 10-25 business daysfrom the day orders were placed, depending on factors such as the type of product, production/ shipping time, and any unforeseen circumstances. You can check the estimated shipping and delivery date on the product page:

If you require any further assistance or information, please don't hesitate to contact us. We're here to help!

The shipping cost is estimated based on the order’s weight and your location. The minimum shipping fee will be $5.99 for the standard shipping option, and $14.99 for the express shipping one. The cost will appear at checkout, after filling your shipping address.

Most of the orders will be handled and delivered by USPS and UPS. Other shipping partners are DHL, Fedex and A C I. Depending on your location and products, we use different couriers to ensure that your order would reach you in the shortest possible time.

We have warehouses both within and outside the US. While the majority of our production takes place at our US facilities, we also utilize several fulfillment centers globally (including in the EU and Asia) to provide customers with a broader range of merchandise options. High-quality products and quick delivery are always our top priorities, regardless of the production location.

Please note that Free Standard Shipping will be automatically applied when your order meets all requirements below:

• The subtotal of items is over $70 USD after applying your discount code.
• Shipping address is within the US.
• Your order does not include Canvas Print, Poster, Doormat, Acrylic Board Wall Art, Pencil Holder, Wood Print, Wood Sign, Metal Sign, Acrylic/Wooden Plaque, Door Hanger Sign, Bear Family Puzzle, Embroidered Cap, Led Night Light, Light Box, Clipboard, Wooden Parterre, Photo Charm, Acrylic Desk Name Plate, Suncatcher Ornament.

We are sincerely sorry to hear that you have not received your package as indicated. Please kindly try these steps to locate it:

• Check if the shipping address on your order confirmation is correct.
• Check your mailbox again and ask if your family members or neighbors have accepted the item on your behalf.
• If you are unable to find your package, please kindly contact the local post to ask the postman about your package. 

After doing the above steps, if you are still clueless about your order, please reach out to us via our contact form. We would be happy to give further advice on this matter.

Possible reasons for your package being returned to the sender might include, but not be limited to:

• Your shipping address is incorrect/insufficient.
• The addressee refuses the shipment.
• The receiver has moved without providing a forwarding address.
• Unsuccessful delivery after several attempts.

A "Return to Sender” package will be ineligiblefor redelivery and will be disposed of once it reaches the carrier’s warehouse.

In case your shipping address is correct after careful checking, please do not hesitate to contact us via our contact form. We will take care of the rest for you!

Priority processing, or priority production, is a service offered to reduce the waiting time before the production process starts. Orders marked for priority processing are moved to the front of the queue for quicker preparation. This can accelerate the estimated production time by 12-24 hours compared to standard processing times. However, please note that adding priority processing DOES NOT affect the total shipping time.

Shipping protection, also known as shipping insurance, is a service provided to protect the value of goods during transit. With shipping protection, you will be eligible for a replacement or refund if the package is lost, damaged, or stolen during transit. You can select Shipping Protection on the Cart Page.

We totally understand your feelings when one item on your order is not received yet. To help track down the missing item, we suggest following these steps:

1. Review your shipping confirmation emailto know if your items were shipped separately. In cases where orders contain multiple items, they might arrive in separate packages on different dates. Each package will have its unique tracking number. If the missing item was dispatched separately, it might still be in transit to you.
2. If you're unable to locate an additional shipment and are still missing items, please kindly contact us via our contact form with photos of the items you received and the shipping label. We're always here for you!

We're afraid that our shipping service doesn't accommodate forwarding requests. We recommend you contact the local post office to ask if you can change your shipping address.

Meanwhile, we will continue monitoring the shipment on our end until it reaches the final post office. Once it arrives, we'll inform you so that you can request to hold the package for later pickup.

If the post office is unable to assist you, please don't hesitate to contact us via our contact form for further assistance.

Because our products are manufactured in different warehouses, orders containing different product types may be shipped separately with different tracking numbers. Don’t be concerned if one item arrives before the others. You can track the progress of each item in your order by using the tracking links provided on our Track Order page.

Typically, there should be no fee when receiving your package. However, due to varying import and export policies in different countries, you may be required to pay an additional amount to release the package from customs and proceed with the final delivery. If this happens, please send us a photo of the bill via our contact form, and we will work with you to find a suitable solution.

It may take additional days compared to our normal timeframe for within-the-US orders since orders have to go through customs. We cannot control the customs process and we apologize for any inconvenience due to any delays resulting from this.

Priority processing is a service offered to reduce the waiting time before production begins and it will NOT impact the shipping time for an order. While unforeseen delays may occasionally occur, we closely monitor all orders to ensure timely delivery. Should any unusual signals arise regarding your order's progress, we promptly notify you and provide a suitable solution.

You can add shipping protection for each item in your order. For example, if your order includes two items, you can add shipping protection for both.
In case your order only includes one item but two shipping protection is added, please contact us and we will make it right for you.

Occasionally, you need to contact the shipping carriers directly to get a quick resolution in finding your packages, especially when:

• Your order is not delivered as marked on the tracking
• Your tracking shows as Undeliverable and the mailman cannot deliver your package without delivery instructions

Here is the contact list of your local carriers:
- USPS
Phone: 1-800-ASK-USPS® (1-800-275-8777)
Find a Post Office: Click here

- UPS
Phone: 1-800-742-5877

- DHL US 
Phone:1-800-225-5345

- FedEx
Phone: 1-800-463-3339

- Canada Post
Within Canada: 1-866-607-6301
Outside of Canada: 416-979-3033

- Australia Post
Within Australia13-POST-13-7678
Outside of Australia +61-3-8847-9045

- New Zealand Post
Phone:0800-501-501

- Royal Mail
Phone:+44 (0) 3457 740 740

- Swiss Post
Phone: +41 848 888 888

Unfortunately, we cannot control the estimated delivery date shown on the UPS system. Please visit our Track Order page for a more accurate ETA for your order.

We are expanding our market globally. Besides the US, we can deliver our products to:

• Australia
• Canada
• United Kingdom
• Other countries that you can check at the checkout stage:

Your package may show as Undeliverablefor several reasons, including but not limited to:

• The shipment is damaged before or during transit. We will actively inform you via email if it is the case.
• The shipping address is inaccessible due to incorrect information, missing details, or delivery restrictions (e.g., correctional facility, animal interference).
• The shipping label becomes unreadable during transit.
• The carrier makes three unsuccessful attempts to deliver to your address. You might need to contact the shipping carrier to provide delivery instructions.
• The recipient refuses to accept the package from the carrier.

At present, we offer a variety of shirt types, including Classic Tee, Women's Tee, Sweatshirt, Hoodie, etc. All our shirts are pre-shrunk and available in American sizes. You can visit our size chart here to get more details: https://trendingcustom.com/pages/size-chart. 

Please note that there might be a ±1.0 inches differencedue to manual measurement and production processes.

The QR code on your QR code keychain serves as a digital link that can be scanned with a smartphone or QR code reader. Scanning it will direct you to a specific song on Spotify/Youtube. Before adding the keychain to your cart, please preview and scan the QR code to ensure it works properly.

To use the QR code effectively:

1. Install the Spotify/Youtube app on your smartphone and sign up for a free account.
2. Scan the QR code using a QR code scanning app or your phone's camera. This will link you to the song on Spotify.
3. If you don't have the Spotify app, the QR code will direct you to open.spotify.com. Please note that only a 30-second preview of the song will be played. To enjoy the full song, install the Spotify/Youtube app with a free account.

In rare cases, you may encounter difficulty scanning the correct song using the QR code. If this occurs, please refrain from leaving a rating. Instead, kindly reach out to us via contact form, and we will be glad to assist you promptly.Your satisfaction is of utmost importance to us, and we are committed to resolving any issues to ensure a positive experience.

Most of our items are made of 100% cotton fabric, except for:

Ash/Gray color shirts: 99/1 cotton/polyester.

Hoodie: 75/25 cotton/polyester for Gray Heather color and 70/30 cotton/polyester for others.

Sweatshirt: 50/50 cotton/polyester.

So, these shirts are typically true-to-size, no matter how often you wash them.

We choose fabric that stretches for precise customization and vibrant prints. Gildan’s material ensures high ink adhesion and color durability. 

Here are some tips to help soften the shirt:
- Wash before wear to remove stiffness and soften your tee.
- Soak your T-shirts in mild fabric softener (or vinegar if you are allergic to softener) within 15-30 minutes.
- Run the tee through a normal wash cycle.

We're committed to enhancing product quality and will keep you updated on improvements.

The majority of our shirts are made with Gildan; however, we also use Hanes or Equivalent brands, depending on warehouse stock.

For premium tees, we use brands like Next Level, Bella Canvas, or Equivalent.

These tips below will help to preserve the fabric and print quality of your shirts:

• Turn the shirt inside out and wash with cold water
• Dry your shirt on a low heat
• Avoid harsh detergents
• Iron your shirt inside out with low heat and a tea towel in between if possible

Our personalized doormats are made of Polyester microfiber fabric covered with a rubber base, valued for its durability and long-lasting nature. Besides, it is made with suitable thickness to ensure ease of cleaning, resistance to stains, and effortless wiping or hosing down.

We are committed to providing our customers with top-notch products and will keep you updated on any improvements.

For further details, please see below our size guide for each product:

Our acrylic products feature one-sided printing; the back side mirrors the front, enhancing the beauty of the transparent acrylic material.

Additionally, there are technical challenges associated with placing identical designs on both sides of custom-shaped products. We are actively exploring options for introducing two-sided printed acrylic ornaments without compromising the inherent beauty of the acrylic material.

Please don’t worry, your acrylic keychains are protected by a brown seal to avoid scratches or damage during transit. To see your beautiful and actual design, please just peel the BROWN plastic cover off. You can use a small spoon to lift up one edge of the brown paper. Please watch the tutorial here

Yes, our personalized custom mugs can be used in the microwave and are dishwasher safe thanks to a special type of coating applied to the mug.

Tips: When using the microwave, set the temperature to medium. Only use the dishwasher if the mug was used with drinks containing ingredients that may cause yellow stains, as the interior of the mug is white. Additionally, we recommend avoiding washing products that contain chlorine, as the design may chip off in the dishwasher due to harsh detergents.

• Printed on a premium polyester material with vibrant colors
• UV, fade and mildew-resistant fabric
• Printed both sides
• Perfect for indoor and outdoor use

Please note that we sell the flag only, no pole/stand included.

Please follow the instructions below:

Step 2: At the order tracking page, you can modify the design by clicking on "Edit personalized". After finishing modification, click "Save personalization" to update the design.

If you are unable to do it, please click "Edit order" at the bottom, we will assist you via email.

Please note that your order is only eligible to be modified within 04 hours of placing the order. After that time, the order is locked for processing and can no longer be modified.

You cannot add more items to an existing order after checkout. Please create a new order if you're interested.

Since your order was already shipped, we can no longer change the shipping address on our end. In this case, we suggest you kindly contact the shipping carrier directly on your end to change the shipping address. The shipping carrier will help you in the shortest possible time.

Due to security reasons, we are unable to edit the billing address. Please don't worry, as long as the shipping address is correct, the order will be delivered accordingly. Also, we will not be including the billing details when we pack the order.

The shipping timeframe may vary for different products; however, the replacement will follow the same timeframe as the original order. You can check the shipping policy here: https://trendingcustom.com/pages/shipping-policy

Please allow a tolerance of ±1 inch due to manual measurement and production processes.

No, you can place your order as a guest, using your email address and other required information. Please make sure that your contact details are correct because we will keep you updated with your order via your email address.

However, we recommend that you register with us because of these following perks:

• More proactively keep track of your order.
• Save your contact details for faster purchases in the future.
• Manage your order history.
• Receive timely information about our special deals and discounts.

You can sign up for an account by following these steps:

Step 1: Visit our website: https://trendingcustom.com/

Step 2: Select Profile icon on the top menu bar

Step 3: Click on the Sign Up Now button in the upper right corner

Step 4: Fill out the form with your email address, name and password. Kindly use at least 5 characters for your password. Then, click Sign up.

Congratulations! Your account has been successfully set up and an account confirmation email will be sent to your email address. 

Alternatively, you may also create your own account by using your Google and Facebook account.

Yes for sure. There will be no extra charge for creating your account.

Reset your password by using your email address registered with TrendingCustom.com. View the simple steps below to reset your password:

Step 1: On the Sign-In window, click “Forgot password”
Step 2: Enter your email address.
Step 3: Log into your email, find the email titled Reset your password from
no-reply@trendingcustom.com. Click the “Reset password” button.
Step 4: Fill in your new password. Kindly ensure your new password has at least 5 characters.
Step 5: Sign in with the new password.

You might take interest in getting regular updates on newly launched items and great deals. Please go to https://trendingcustom.com/ and scroll down until you can see the “Unlock 10% OFF Your First Order” section at the bottom of the page. 

Enter your email address here and you have successfully subscribed to our mailing list.

You will receive a confirmation email. Please check your inbox (or spam box) and reconfirm your email with us to receive a 10% discount code for your first order. 

In case you want to unsubscribe from us, please open our email to see the link to unsubscribe in the footer of the email. Kindly visit this link and enter your email address as requested. We do not want to let you leave but we deeply respect your decision. We are still here 24/7 for you if you need our assistance.

At the moment, we only sell available items and designs on our website due to the high volume of orders. However, please do not hesitate to reach out to us if you have any ideas or requests, we will forward it to our design team to consider offering it in the future.

If you want to edit your design right after adding the item to your shopping cart, please click in Edit design button. It will lead you to the product page where you can freely change the details you want. Click in Save Personalization to save the new design. Then you can continue to complete your purchase.

If you cannot find the Edit design button, you can just remove the incorrect item and redesign it to save time.

To remove an item from your cart, you can either enter your wanted number in the quantity box or simply click on the button (-).

YES for sure. All of our products offer a variety of skin tones to accommodate diverse preferences. You can freely choose the correct one while customizing your own design on our website. 

If the design you've selected asks for a name entry, but you prefer to personalize your order without it, simply hit the space bar on your keyboard instead.

To reorder one or more items in your previous order, please reach out to our support team via our contact form and we will help to process the new order for you.

Unfortunately, we do not currently offer a personal messaging service. However, we hope to provide this feature in the near future.

No, the receipt will not be included in the package; only the recipient's name and shipping address will be provided.

We are afraid that we don't have access to your shopping cart due to security reasons. Any information, including your design or contact details, is not saved in our system unless you have submitted your order. If the item is no longer in your cart, we recommend redesigning and adding it to the cart again. 

Some reasons why the item might no longer be in your shopping cart:
- Session Timeout:If you were inactive for too long, your session might have expired, causing items to be removed from your cart.
- Computer Updates:Your browser is updated or cache and cookies are cleared recently.
- Technical Issues:Occasionally, technical glitches or errors can result in items being removed from carts.
- Website Updates: Sometimes updates or changes to the website can affect items in carts.

We do not sell individual parts of the LED night light; we only offer it as a complete set, which includes one mica design and one wooden base.

Please ensure that you have filled in all the required information. You can click 'Preview' to check the design first before adding the item to your cart. If you've done so and are still experiencing difficulties, please consider the following steps:
- Refreshing the website, and clearing your browsing history, then attempting to add the item to your cart again.
- If possible, we kindly suggest trying to place your order using a different browser or device to see if the problem persists.

After following these steps, if the issue persists, please send us an email via our contact form so we can get a workaround to complete the order for you. 

We do not sell the digital print of the design separately. It is available as an added service when you place a Posterorder with us. The digital print will be sent to your email address once you have successfully ordered the physical item of the same design from our store.

If you'd like to order multiple items with different names, please follow these simple steps to customize your designs:
- Begin by designing one item and selecting a quantity of 1, then add it to your cart.
- In your cart, click on the product name and repeat the same process for each additional item you'd like to order.

No. You won't be charged for the subscription.