Dear Valued Customers,
After careful consideration and evaluation, we have decided to end our current loyalty program in order to make way for future improvements that will better serve your needs.
Key Dates and Information:
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August 1st, 2024: The Earn feature of the loyalty program will be disabled. This means that you will no longer be able to accumulate points from this date onwards.
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September 15, 2024: This is the final date to redeem your existing points. We encourage you to convert your points into coupons, which you can use for future purchases.
We want to express our sincere gratitude for your participation and support of our loyalty program. Your loyalty means a great deal to us, and we are committed to finding better ways to show our appreciation.
How to Redeem Your Points:
- Log into your account on our website.
- Navigate to the loyalty program section.
- Convert your points into available coupons.
- Save your coupons for future use.
Need Assistance?
If you have any questions or need assistance with redeeming your points, our support team is here to help. Please feel free to contact us through our contact form here: https://contact.trendingcustom.com/
Looking Ahead:
While we are ending our current loyalty program, we are actively working on new and improved ways to reward our loyal customers. We value your feedback and suggestions, so please do not hesitate to share your thoughts with us.
Thank you for being a valued member of our community. We look forward to continuing to serve you and finding new ways to show our appreciation for your ongoing support.
Frequently Asked Questions (FAQ)
1. Why is the loyalty program ending?
After thorough internal reviews, we found that the current loyalty program is not providing the best value to our customers or our company. We are working on developing a better program to serve you.
2. When is the last day to earn points?
The last day to earn points is July 31, 2024.
3. How long do I have to redeem my points?
The deadline to redeem points is September 15, 2024.
4. How do I redeem my points?
To redeem your points:
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1st step: Log in into your account
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2nd step: Navigate to the Reward page https://trendingcustom.com/pages/reward and open the Reward widget
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3rd step: Click Redeem and choose the desired, available coupon or convert your points directly
5. What happens to my points after September 15, 2024?
After September 15, 2024, all remaining points will expire and cannot be redeemed.
6. Can I still use my coupons after September 15, 2024?
Yes, you can use your coupons after September 15, 2024.
7. Will there be a new loyalty program?
While we cannot provide specific details about a new loyalty program at this time, we are committed to finding new ways to show our appreciation for our loyal customers.
8. Will my past purchases still be tracked for any future programs?
No, which is why we highly encourage all customers to redeem their points for coupons. However, we will consider your current tier when placing you in the corresponding tier of any future program.
9. Who can I contact for more information or assistance?
For more details, please contact our support team via the
contact formor email us at support@trendingcustom.com.
